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We are working on a "knowledgebase" of frequently asked questions, tips and tricks.

This is what is called a Web 2.0 application. Wikipedia explains it this way, "The term Web 2.0 is associated with web applications that facilitate participatory information sharing, interoperability, user-centered design, and collaboration on the World Wide Web. A Web 2.0 site allows users to interact and collaborate with each other in a social media dialogue as creators (prosumers) of user-generated content in a virtual community, in contrast to websites where users (consumers) are limited to the passive viewing of content that was created for them. Examples of Web 2.0 include social networking sites, blogs, wikis, video sharing sites, hosted services, web applications, mashups and folksonomies."

Because Web 2.0 applications are interactive, newer technologies are used that require the visitor to enable cookies and JavaScript. (Java and Javascript are not the same thing, so if you are troubleshooting, please note the difference.) A nice, not too technical video about Web 2.0 is available on YouTube.

A caution about Internet Explorer. You may have turned Javascript and Cookies on, and still not have the site behave as intended. Internet Explorer 7, 8 and 9 have what is called a quirks mode. Press the F12 key to see the developer tools. Somewhere at the bottom are two items, Browser Mode, and Document Mode. Both should correspond to your browser version. (IE 7 users need to download and install the developer toolbar first.)